Terms and Conditions

Agreement: These terms and conditions (Terms) are between The London Padel Club Ltd (company number 15997005), a company incorporated in England and Wales (we, us or our) and you, the person booking or receiving the Services (you or your).

1. Acceptance: You accept these Terms by making a booking or payment with us.

2. Right to Cancel: Where you purchase a Membership, you may cancel the Membership within 14 days of the date when you purchase it (Cancellation Period). We will not commence the provision of the Services under your Membership during the Cancellation Period unless you expressly request us to do so.

Please note that where you expressly ask us to commence the provision of the Membership during the Cancellation Period:

· you will lose your right to cancel the Membership, if the relevant Services are fully performed by us; and

· you will be liable to pay to us an amount for the Membership supplied up to when you inform us that you intend to cancel the Membership, which will be proportionate to the full price for the relevant Services.

3. No Right to Cancel: For one-off bookings and any non-Membership bookings, you do not have a right to cancel the Services under the consumer law because the Services fall under an exception to that right, being the supply of services related to leisure activities, for a specific date or period of performance.

4. Services: We agree to provide the Services to you pursuant to these terms and conditions. The Services are those chosen by you as set out on our website, in our online booking form or in person when you book.

5. Memberships: You may purchase a membership (Membership) by paying the applicable price in advance on a regular basis (Billing Cycle).

6. Your Membership:

(a) is for your personal use only;

(b) cannot be transferred or shared with others;

(c) will automatically renew (if stated on our website) at the end of each Billing Cycle; and

(d) will continue until cancelled in accordance with these Terms.

7. We may change Membership prices by giving you 28 days’ notice. You may cancel your Membership if you don’t accept the new price by giving us 24 hours’ written notice before the change comes into effect. Please note that where we change membership prices, we will create a new membership product and you will be required to re-subscribe to the new membership. We will provide you with details of how to do so when we give you notice of the price change.

8. You may cancel your Membership at any time via our third-party booking platform, Playtomic S.L. (Playtomic). Cancellation will take effect at the end of the current Billing Cycle.

9. Bookings: You may book Services through our website via Playtomic. All bookings are subject to Playtomic’s terms and conditions (https://playtomic.com/legal-conditions). Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion. You may also make bookings directly with us at our premises (Direct Bookings). Payments for Direct bookings are processed through our point-of-sale provider, Squareup Pte. Ltd.

10. Cancellations: For court bookings made through Playtomic, and without prejudice to your right to cancel a Membership during the Cancellation Period in accordance with these Terms, the following cancellation policy applies:

(a) where you do not have a Membership, you must provide at least 48 hours' notice prior to the start of your booking to cancel (Non-Member Cancellation Period);

(b) where you have a Membership, you must provide at least 24 hours' notice prior to the start of your booking to cancel (Member Cancellation Period); and

(c) cancellations made outside of the Non-Member Cancellation Period or Member Cancellation Period (as applicable) will be forfeited, with no refund.

11. Bookings cannot be rescheduled. To change your booking time, you must cancel your original booking and make a new booking, subject to the cancellation policy above.

Weather Closures

12. Our courts are constructed on free-draining asphalt and are suitable for play in light rain. However, where we reasonably determine that weather conditions render the courts unsafe or unplayable, including but not limited to heavy rain causing surface pooling, thunderstorms, or extreme wind, we reserve the right to close the club and cancel affected bookings.

13. Where we close the club due to weather:

(a) we will endeavour to notify you at least 1-2 hours before your booking's start time;

(b) notification will be given by cancelling the booking via Playtomic and posting a message in the relevant booking's chat on Playtomic; and

(c) affected bookings will be credited to your Playtomic account; no cash or card refund will be issued.

14. The decision to close the courts is made at our sole discretion, based on an assessment of conditions on the day, and will always be made with player safety as the primary consideration.

15. Your Obligations: You agree that you will:

(a) comply with our reasonable requests and requirements;

(b) provide accurate information to us;

(c) not attend if you are suffering from any illness that could risk others' health or safety;

(d) inform us of any physical or medical conditions that may affect your participation; and

(e) treat our premises, staff and equipment with respect.

16. Payment: The prices will be set out on our online booking page or in person when you book. Except where you have signed up to a Membership, payment must be made in full at time of booking, and unless we otherwise agree in writing.

17. Late Payments: If you don’t pay on time as agreed, we can choose to stop providing the Services 5 business days after the payment was due. We can also ask you to pay for any extra costs we face because you didn’t pay on time (including interest). This includes any costs to recover those payments from you.

18. Intellectual Property: Each party will maintain ownership of any intellectual property they independently create prior to or during the duration of these Terms. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in these Terms.

19. Termination for breach: These Terms may be terminated by either party (the Non-Defaulting Party), with immediate effect, if the other party (the Defaulting Party) fails to fulfill an obligation under these Terms and the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party.

20. Suspension: We may suspend the provision of Services to you:

(a) if we reasonably suspect you are in breach of these Terms; and

(b) while we investigate the suspected breach.

If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately, without penalty, by written notice to you.

21. Consumer law: Under the Consumer Rights Act 2015 and other applicable UK consumer protection laws, certain statutory rights apply to the supply of goods and services. In summary, these rights mean that we are required to ensure that the Services:

(a) are performed with reasonable care and skill;

(b) are as we describe them to you; and

(c) are carried out within a reasonable time and for a reasonable price, if we have not agreed the time and price with you.

Nothing in these Terms is intended to affect or limit your rights as a consumer.

22. Liability: We will perform the Services with reasonable care and skill. Nothing in these Terms excludes or limits in any way our liability to you where it would be unlawful to do so, which includes liability for fraud or fraudulent misrepresentation, and death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors. Subject to the previous sentence, you agree that:

(a) if you use the Services for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity;

(b) subject to your consumer law rights, our total liability under these Terms is limited to the price paid or payable by you for the Services;

(c) use of our courts and facilities is undertaken at your own risk; and

(d) we are not liable for loss of or damage to your personal property on our premises, as we do not offer secure storage spaces.

23. You must report any accident or injury occurring on our premises to a member of staff immediately.

24. Amendments: We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services.

25. Confidentiality: Both parties commit to maintaining the confidentiality of any confidential information shared while these Terms are in place.

26. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.

27. Governing Law: Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

28. No third party rights: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to them.

29. Privacy: We will comply with all applicable data protection laws with respect to the transfer or processing of any personal data in connection with these Terms. We handle your personal data in accordance with our privacy policy, available here https://padel-padel.uk/ (in the footer)

30. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.

31. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.

For any questions, please contact us at:

Email: info@padel-padel.uk

Last updated: 13 May 2026